Shipping policy

SHIPPING POLICY

International orders outside of Germany will be charged with a flat shipping rate of EUR 13,95. For orders over EUR 60, this flat rate is reduced to EUR 9.

For the following European countries the shipping rate is reduced to EUR 8,95 for orders below EUR 60 and EUR 4,95 from 60€ onwards: Belgium, Denmark, France, Netherlands, Sweden, Croatia, Lithuania, Ireland, Italy, Portugal, Spain.

Currently we ship our goods with DHL. In total, the shipping time is approx. 10-14 week-days depending on the country of destination. 

If you have any questions about shipping, payment or anything else, please contact us at info@nolae.de or on Instagram(nolae.de). We usually reply within 30 minutes.

Information about the calculation of the delivery time

The delivery time is approximately 10-14 working days after order confirmation.

The deadline for delivery begins on the day after the payment order is issued to the remitting bank in the case of payment in advance or on the day after the contract is concluded in the case of other payment methods and ends with the expiry of the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day. In the case of pre-orders and extra orders, the delivery times stated in the item description must be taken into account.

Terms of payment

There are the following possibilities to pay in our shop:

PayPal

Credit card

Klarna purchase on account

(In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden)

The payment period is 14 days from the dispatch of the goods or the provision of the service. You can find the terms and conditions for purchase on account for deliveries to Germany at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.

eps bank transfer

You can find more information at https://www.eps-ueberweisung.at.

The use of the payment method Klarna invoice purchase requires a positive credit assessment. In this respect, we forward your data to Klarna for the purpose of the address and credit check within the scope of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany and Austria.

Returns

Please inform us in advance about your return at info@nolae.de and enclose our cancellation form with your return. Please send the return to the following address:

K-Pop Town UG

c/o: Captivation

Schliemannstraße 29

10437 Berlin

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